The following restrictions for trunk luggage apply:
1. Only 1 piece of check-in luggage per passenger.
2. The total dimensions (height + width + depth) cannot exceed 155cm.

If your luggage exceeds the restrictions mentioned above, please send them to your destination through other means of delivery.
To prevent your luggage from being mistaken as someone else's, please mark it with name tags.

The following items are neither allowed as check-in luggage nor as carry-on luggage.
・Musical instruments
・Easily breakable items, as well as items susceptible to damage when exposed to vibration or high temperatures
・Valuables such as cash, precious metals, jewelry, stock certificates, and antiques
・Sporting goods such as surf boards, golf clubs and archery bows
・Bicycles (including folding bikes).
・Dangerous goods
・Furniture
・Delicate equipment
・Firearms, blades, and other weapons
・Cardboard boxes
・Animals and pets

Please understand that our company will bear no responsibility for damages or loss of luggage during transport.

Bus Company：Heisei Enterprise Co., Ltd.  ｜ Bus Code：HE007101
Distance travelled：621km ｜  Optional Insurance:Unlimited Personal Insurance


[Caution regarding refund]
No refunds will be provided in the following cases. Please be forewarned. Thank you for your understanding.

1. No show due to lateness
As buses are a form of public transport, even if you are not present the bus will depart on scheduled time. In such cases, no contact will be made to passengers not present. Again, even if the trains and other modes of transport are late, we do not accept any requests to late departures. We ask for your cooperation for a smooth journey.
Please confirm your boarding location on the map in advance, and arrive at least 15 minutes before the meeting time or departure time. If you are unsure about the boarding location, please contact us in advance during our business hours. In addition, there will be no staff on-site to escort you, so please confirm the location by yourself.

2. Fare price fluctuations
Fares may increase or decrease without advance notice. The fare price at the time of your booking applies. If a fare amount changes afterwards, no refunds in the price difference are given.

3. Change to buses
Due to engine trouble, adjustments to operation schedules and other factors, there is a possibility changes may be made to the operated bus, seat types, and the on board amenities.

4. Late arrivals
Arrival time may be delayed due to road traffic and weather conditions on the day. Regardless of the arrival time, if the passenger is successfully transported from the boarding location to the alighting location, no refunds are available. If you have a transfer after disembarking the bus, we ask you to allow plenty of leeway before your next journey.

[Important notes regarding your booking]
・Overnight buses departing at midnight are listed as arriving on the morning of the following day. For example, a bus departing on Dec. 31 at 24:30 (Jan 1 at 12:30 AM) will be indicated as arriving on the morning of Jan. 1.

[Important notes regarding your bus ride]
・Refrain from smoking or drinking in the bus, as well as boarding the bus while intoxicated.
・The bus driver and all passengers are legally obligated to fasten their seat belts. We appreciate your cooperation.
・We ask that when reclining your seat that you notify the passenger seated behind you.
・The bathroom break schedule will be decided on the day of departure by the bus operating company. Please confirm your boarding time. While times differ with each bus, bathroom breaks are generally once every 2-3 hours. However, buses with on board toilets may not stop for bathroom breaks.

[Cautions regarding this bus plan]
・The bus is operated with complete insurance coverage for personal injuries.
・The lounge can be used for free from 8pm day on day of departure.
If you wish to use the lounge after getting off the bus, you will be charged. Please check the official VIP Liner website for details.
In addition, the “VIP Liner Official App” is required to use the lounge, so please make sure to download it in advance.
・Within the lounges some services require a separate fee. These services are not included in the bus fee.
・This bus allows the use of smartphones even after the lights are turned off.
Please be sure to use earphones or headphones, and adjust the volume to avoid sound leakage.
Please adjust your screen brightness to be considerate of those around you. Phone calls are not allowed.
There has been an increase in lost items such as mobile phones and earphones on board, so please check your belongings carefully before leaving the bus.
・This bus is not a women-only bus.
Please note that this bus is not gender separated.
・The child fare is half the adult fare (for children 12 years old and under, including infants).
**Attention required when departing from Shinjuku**
Please be sure to check the information board on the 4th floor of Busta Shinjuku on the day of your ride and gather at the boarding location.
Also, boarding procedures will be handled by a bus attendant once the bus arrives.