Luggage restriction

Carry-on luggage

In terms of carry on luggage there is not a specific size limit, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed onboard the bus as they may prevent passengers from reclining their seats. We also ask that customers refrain from putting luggage in the aisles.

Stored luggage in a trunk

The following restrictions for trunk luggage apply:
1. Only 1 or 2 pieces of check-in luggage per passenger.
2. When checking in with 1 piece of baggage, the sum of your luggage's height, width and depth must not exceed 155 cm.
2. When checking in 2 pieces of luggage; the combined total of height, width and depth must not exceed 240 cm.

If your luggage exceeds the restrictions mentioned above, please send them to your destination through other means of delivery.
To prevent your luggage from being mistaken as someone else's, please mark it with an identifier; we recommend using name tags.

The following items are neither allowed as check-in luggage nor as carry-on luggage.
* Musical instruments
* Easily breakable items, as well as items susceptible to damage when exposed to vibration or high temperatures
* Valuables such as cash, precious metals, jewelry, stock certificates, and antiques
* Sports paraphernalia such as surf boards, golf clubs and archery bows
* Bicycles (including folding bikes).
* Dangerous goods
* Furniture
* Delicate equipment
* Firearms, blades, and other weapons
* Cardboard boxes
* Animals and pets

Please understand that our company will bear no responsibility for any loss resulting from damage or theft of luggage during transport.

Ski and snow boards and golf bags can be stored in the trunk.
Musical instruments in the size of guitars can be stored in the trunk if they are in bags. (The amount is limited as stated above.)

Information

[Caution regarding refunds]
Under no circumstances will refunds be provided in the following cases. Please be forewarned. Thank you for your understanding.

1. No show due to lateness
As buses are a form of public transport, even if you are not present the bus will depart on scheduled time. In such cases, no contact will be made to passengers not present. Again, even if the trains and other modes of transport are late, we do not accept any requests to late departures. We ask for your cooperation for a smooth journey.
Please confirm your boarding location on the map in advance, and arrive at least 15 minutes before the meeting time or departure time. If you are unsure about the boarding location, please contact us in advance during our business hours. In addition, there will be no staff on-site to escort you, so please confirm the location by yourself.

2. Fare price fluctuations
Fares may increase or decrease without advance notice. The fare price at the time of your booking applies, so even if a fare amount changes after a booking is made, no refunds in the price difference are given.

3. Change to buses
Due to engine trouble, adjustments to operation schedules and other factors, there is a possibility changes may be made to the operated bus, seat types, and the on board amenities.

4. Late arrivals
Arrival time may be delayed due to road traffic and weather conditions on the day. Regardless of the arrival time, if the passenger is successfully transported from the boarding location to the alighting location, no refunds are available. If you have a transfer after disembarking the bus, we ask you to allow plenty of leeway before your next journey.

[Important notes regarding your booking]
* Overnight buses departing at midnight are listed as arriving on the morning of the following day. For example, a bus departing on Dec. 31 at 24:30 (Jan 1 at 12:30 AM) will be indicated as arriving on the morning of Jan. 1.

[Important notes regarding your bus ride]
* Refrain from smoking or drinking in the bus, as well as boarding the bus while intoxicated.
* The bus driver and all passengers are legally obligated to fasten their seat belts. We appreciate your cooperation.
* We ask that when reclining your seat that you notify the passenger seated behind you.
* The bathroom break schedule will be decided on the day of departure by the bus operating company. Please confirm your boarding time. While times differ with each bus, bathroom breaks are generally once every 2-3 hours. However, buses with on board toilets may not stop for bathroom breaks.

[Cautions regarding this bus plan]
* The bus is operated with complete insurance coverage for personal injuries.
* Your car number will be provided by the operator via a "pre-departure confirmation" e-mail a few hours before departure. Please make sure to set your e-mail settings to receive [@willer.co.jp] domain and check it before departure.