The following restrictions for trunk luggage apply:
1. Only 1 piece of check-in luggage per passenger.
2. The size limit is a total of length + width + height within 150 cm (the maximum length of any one side is 70 cm).

If your luggage exceeds the restrictions, please send them to your destination through other means of delivery.
Please mark it with name tags.

The following items are neither allowed as check-in luggage nor as carry-on luggage.
・Musical instruments
・Easily breakable items, as well as items susceptible to damage when exposed to vibration or high temperatures
・Valuables such as cash, precious metals, jewelry, stock certificates, and antiques
・Sporting goods such as surf boards, golf clubs and archery bows
・Bicycles (including folding bikes).
・Dangerous goods
・Furniture
・Delicate equipment
・Firearms, blades, and other weapons
・Cardboard boxes
・Animals and pets

Please note that our company will bear no responsibility for any loss during transport.

Bus Company：HEARTS Express  ｜ Bus Code：HR10301
Distance travelled：  ｜  Number of Crew Members：2 persons ｜  Optional Insurance:Unlimited Personal Insurance


■Caution regarding refund
No refunds will be provided in the following cases.

1. No show due to lateness
Buses leave on time. This bus will not wait for customers at the departure point or service area rest points . In addition, there will be no staff on-site to escort you, so please confirm the location by yourself.

2.Price fluctuations.
Fares may increase or decrease without notice. The fare price at the time of your booking applies. If a fare amount changes afterwards, no refunds in the price difference are given.

3. Change to buses
Due to engine trouble, adjustments to operation schedules and other factors, there is a possibility changes may be made to the operated bus, seat types, and the on board amenities.

4. Late arrivals
Operations may be suspended, and the arrival times at each stop may be delayed due to operating conditions, road conditions, and weather. Please allow plenty of time for your journey, considering your next connection.

[Important notes regarding your booking]
・Overnight buses departing at midnight will arrive on the morning of the following day. A bus departing on Dec. 31 at 24:30 (Jan 1 at 12:30 AM) will be indicated as arriving on the morning of Jan. 1

[Important notes regarding your bus ride]
・Boarding the bus while heavily intoxicated, drinking, and smoking inside the bus are prohibited.
・On highways, both the driver and passengers are required to wear seat belts.
・Please inform the passenger behind you before reclining your seat.
・The schedule for rest stop is determined by the bus operating company on the day of departure. Normally, there is a break every 2 to 3 hours, but vehicles equipped with a toilet may not have breaks.

[Cautions regarding this bus plan]
・The bus is operated with complete insurance coverage for personal injuries.
・Service may be cancelled at short notice due to severe weather, traffic conditions, or unexpected vehicle changes. In the event of cancellation, the operating bus company will contact you by email. Please ensure that you are able to receive email notifications.
・No refunds will be issued if onboard facilities (such as power outlets) are unavailable due to unexpected vehicle changes.
・No refunds or compensation will be provided for delays in departure or arrival, or for missed connections to other transportation services or accommodations.
・If you arrive at the designated meeting point without completing payment, your booking will be treated as a new reservation made on site. In such cases, the standard base fare will apply.