Before booking

  • facebook Terms and Conditions

The below terms are to be defined as the following meanings in these Terms.
Individuals for whom membership has been revoked in the past and individuals who are deemed as being inappropriate by this company may be denied membership.
These terms are applicable to all members, and are to be upheld at and from the time of registration.

Basic Matters is a company of selling buses on booking site in Japan.
Your reservation has to be confirmed online in advance. Also, we only accept credit card payments on this event.
Payment or Reservation at the bording point is not acceptable.

We will respond to your email massages written in English.
However, please be informed that we only accept Japanese language by phone call.

Kindly contact via contact form on PC or smartphone website. We will get back to you within 1 business day by email.
【Business hours】 Mon.-Fri. 10:00-18:00 (Closed on Sat., Sun. & Public Holiday) ※Based on Japan time.
If you cannot find a solution to your issue in the FAQ, please refer to "Contact us" on the site.

About Reservation Request

At the time of booking

1.When making a reservation, you will need to provide personally identifiable information including name, date of birth, telephone number, and email address.
The phone number must be usable in Japan.
If you do not have a Japanese phone number, please enter a friend's or the phone number of your accommodation instead.

2.We will send you a confirmation email after the booking has been completed.
Please adjust your email settings to receive our email from "" as necessary.

3.Payment is only accepted by credit cards in single transactions.
We accept the following credit cards: Visa, MasterCard, JCB, American Express and Diners Club International.
As well as credit card number, expiry date, and security code are required for payment.
If you can prepare a credit card in hand, please make a reservation.

4.A night bus departing during midnight will be counted as arriving the next morning.
ex. A bus departing on Dec 31st 24:30 (=Jan 1st 0:30) will arrive on Jan 1st in the morning.


1.The restrictions for on-board luggage and trunk luggage are as follows.
Items not allowed in the trunk:
・Valuables including cash, jewelry, stock certificates, valuable antiques and musical instruments.
・Luggage exceeding the size or weight limitations. Please take other measures to ship them.

Items prohibited onboard or in the trunk:
・Hazardous materials including flammable, explosive, radioactive, and corrosive substances
・Big suitcases for long term travel
・Musical instruments
・Sporting equipment such as ski goods, snowboards, surfboards, golf bags, and bicycles including foldable types

Reservation rules/Restrictions

1.Fares may be subjected to price increase or decrease without prior notice.
At any time, no refunds are available for the difference in price between the period purchased and after purchased.

2.Regarding the below changement, you will have to cancel the original reservation and rebook a new reservation. Depending on the rules of the fare purchased, a cancellation fee may apply for each passenger.
1. Change of boarding date
2. Change of buses
3. Change of seat type
4. Change of passengers gender

At a Boarding

At the boarding

1.Although booking can be carried out in English, Bus crew can only speak Japanese. Please take this into consideration when booking. We appreciate if you take this into your consideration.

2.As we do not issue physical tickets, your confirmation email will be required as proof of payment. Please present it to a bus crew member when boarding.

3.Buses will depart at the scheduled time.
In order to ensure smooth operation, we cannot take requests for late departures.
Please check your meeting or boarding point in advance and arrive on time. Map can be seen from the URL written in your confirmation mail or your booking details on My Page.

4.In regards to the meeting or boarding time, please refer to the following.
If a meeting time has been set, please arrive in accordance to set meeting time. Even if you arrive before the boarding time, you may miss the bus as check-in is required at meeting the time.
If a meeting time has not been set, please arrive at least 10 minutes before the departure time.

5.For smooth operations, at a rest area please return to the bus within the determined departure time.
In addition, please follow bus crews' instructions during an emergency.

Boarding locations

There are five kinds of boarding (or meeting) locations.
1. Bus Terminal /Rotary
2. Waiting Space /Lounge
3. Parking Lot
4. Bus shelter (with a roof)
5. Bus stop (without a roof)

(1)Bus Terminal /Rotary: High traffic of buses and passengers per day.
There are many boarding and dropping points in the bus terminal.

(2)Waiting Space /Lounge: used as a check-in location.
After checking in, passengers will be guided to the boarding point by bus attendants however, in some cases, passengers are required to go by themselves.

(3)Parking Lot: handles large numbers of buses and passengers for a certain period of time a day.

(4)Bus shelter (with a roof): has a roof over the bus stop.

(5)Bus stop (without a roof):only has a bus pole or sign (written all in Japanese).



1.Arrival time at each stop may be delayed due to traffic and road conditions.
2.In particular, operations that run over consecutive holidays, such as end of year and New Year holidays can experience delays.
Please understand that no refunds are offered in the case of such events.