Luggage restriction

Carry-on luggage

In terms of carry on luggage there is not a specific size limit, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed onboard the bus as they may prevent passengers from reclining their seats. We also ask that customers refrain from putting luggage in the aisles.

Stored luggage in a trunk

The rules regarding stored luggage are as stated below.
1. One piece of luggage per customer
2. Total dimensions must not exceed a total of 155cm for height, width and depth. If luggage exceeds these limitations then please arrange for them to sent by another means.
We recommend you to clearly mark your luggage using a name tag to avoid confusion with another passenger's luggage.

The following items are not permitted as carry-on or stored luggage.
∙Instruments.
∙ Fragile items that are susceptible to breakdown due to shaking or high temperatures.
∙Valuables such as cash, precious metals, jewellery, share certificates and antiques
∙Sports equipment such as surfboards, golf bags and archery bows
∙ Bicycles (including folding ones)
∙Dangerous goods
∙Furniture
∙Precision instruments
∙Firearms and knives
∙Cardboard, etc.
∙Animals or pets

Our company does not take any responsibility for damages or loss of luggage during transport. We ask for your understanding.

Information

Important notice regarding refunds.
Refunds are not available in the following cases under any circumstances.

1.No show due to late passeneger arrival,
Buses will leave at their scheduled departure times Buses will not wait for passengers at departure points or rest stops. Please check the location of the boarding point beforehand as there is no information or guidance at the location.

2. Change in price.
The bus price may change without announcement. The bus fee is set at the time of booking any changes in fee cannot be refunded.

3. Change of bus
In case of engine trouble or changes to the bus schedule, the bus type, seat type and facilities requested may vary.


4. Delayed time of arrival
There may be delays to the arrival time at each stop due to bus suspension or delays due to road, traffic and weather conditions. Please leave plenty of time for any transport connections you may have.

Important booking information
Buses departing in the middle of the night will be listed as arriving the following day. For example, a bus departing on Dec 31 at 24:30 (= Jan 1 at 12:30am) will arrive on the morning of Jan 1.

*Important notice for bus travel

Refrain from smoking or drinking on the bus, as well as boarding the bus while intoxicated.

Bus drivers and passengers are obligated to wear seat belts while on the highways.
Please inform the customer behind you before reclining your seat.
The schedule for rest stops will be determined by the bus company on the day of departure. We aim to take breaks every 2-3 hours but buses that have toilets may not stop for toilet breaks.

Important information regarding this bus plan
The operating bus company provides vehicle insurance (Unlimited Personal Insurance ).
We no longer provide blankets.
Some sections of the bus including the rear row may not be able to fully recline.
Notice regarding bparding point at Sannomiya.
Please meet at the waiting room in the PMPT building in Kobe,Sannomiya and wait to be directed to the bus stop. Please make sure to arrive by 19:15 Passenegers who do not arrive by 19:15 may not be able to board the bus.