Luggage restriction

Carry-on luggage

In terms of carry on luggage there is not a specific size limit, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed onboard the bus as they may prevent passengers from reclining their seats. We also ask that customers refrain from putting luggage in the aisles.

Stored luggage in a trunk

The following restrictions for trunk luggage apply:
1. Only 1 or 2 pieces of check-in luggage per passenger.
2. When checking in with 1 piece of baggage, the sum of your luggage's height, width and depth must not exceed 155 cm.
2. When checking in 2 pieces of luggage; the combined total of height, width and depth must not exceed 240 cm.

If your luggage exceeds the restrictions mentioned above, please send them to your destination through other means of delivery.
To prevent your luggage from being mistaken as someone else's, please mark it with an identifier; we recommend using name tags.

The following items are neither allowed as check-in luggage nor as carry-on luggage.
* Musical instruments
* Easily breakable items, as well as items susceptible to damage when exposed to vibration or high temperatures
* Valuables such as cash, precious metals, jewelry, stock certificates, and antiques
* Sports paraphernalia such as surf boards, golf clubs and archery bows
* Bicycles (including folding bikes).
* Dangerous goods
* Furniture
* Delicate equipment
* Firearms, blades, and other weapons
* Cardboard boxes
* Animals and pets

Please understand that our company will bear no responsibility for any loss resulting from damage or theft of luggage during transport.

Ski and snow boards and golf bags can be stored in the trunk.
Musical instruments in the size of guitars can be stored in the trunk if they are in bags. (The amount is limited as stated above.)

Information

[Caution regarding refunds]
Under no circumstances will refunds be provided in the following cases.

1. No show due to lateness
Buses will depart on time. There will be no waiting for passengers at the departure point or at rest service areas. There will be no onsite guidance to the bus stops, so please be sure to check the location on the map in advance.

2. Fare Changes
Fares are subject to increase or decrease without notice. The fare at the time of reservation confirmation will be applied, and the difference cannot be refunded after the reservation is made.

3. Bus Change
Due to mechanical problems or changes to the operation schedule, there is a possibility that the vehicle, seat type, or onboard facilities may vary.

4. Delay in arrival time
The bus service may be cancelled or there may be a delay to arrival times at each stop due to operational conditions, roads, or weather conditions. Please allow plenty of time for your next connection.

[Important notes regarding your booking]
* Overnight buses departing at midnight are listed as arriving on the morning of the following day. For example, a bus departing on Dec. 31 at 24:30 (Jan 1 at 12:30 AM) will be indicated as arriving on the morning of Jan. 1.

[Important notes regarding your bus ride]
*Intoxication, consumption of alcohol and smoking are prohibited on the bus.
*Drivers and passengers must wear seatbelts.
*When reclining, please ask the passenger behind you before doing so.
*The schedule for restroom breaks is determined by the bus operator on the day of departure. Normally, there is one rest break every 2 to 3 hours, but there may be no rest break if the bus is equipped with a restroom.

[Cautions regarding this bus plan]
* The bus is operated with complete insurance coverage for personal injuries.
* Your car number will be provided by the operator via a "pre-departure confirmation" e-mail a few hours before departure. Please make sure to set your e-mail settings to receive [@willer.co.jp] domain and check it before departure.
*If you book seats outside the women only area, there might be cases where you will be seated next to the other gender.