Luggage restriction

Carry-on luggage

In terms of carry on luggage there is not a specific size limit, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed onboard the bus as they may prevent passengers from reclining their seats. We also ask that customers refrain from putting luggage in the aisles.

Stored luggage in a trunk

The following restrictions for trunk luggage apply:
1. Only 1 piece of check-in luggage per passenger.
2. The sum of your luggage's height, width and depth must not exceed 100 cm.
3. Luggage weight must not exceed 10 kg.

If your luggage exceeds the restrictions mentioned above, please send them to your destination through other means of delivery.
To prevent your luggage from being mistaken as someone else's, please mark it with an identifier; we recommend using name tags.

The following items are neither allowed as check-in luggage nor as carry-on luggage.
* Musical instruments
* Easily breakable items, as well as items susceptible to damage when exposed to vibration or high temperatures
* Valuables such as cash, precious metals, jewelry, stock certificates, and antiques
* Sports paraphernalia such as surf boards, golf clubs and archery bows
* Bicycles (including folding bikes).
* Dangerous goods
* Furniture
* Delicate equipment
* Firearms, blades, and other weapons
* Cardboard boxes
* Animals and pets

Please understand that our company will bear no responsibility for any loss resulting from damage or theft of luggage during transport.

Information

* On the day of departure show your "PDF ticket" to the attendant in charge of your bus, and complete boarding procedures. As a rule there are no crew members present at the bus stops.
If you are unable to show your ticket, you will be required to purchase a new one for the full price.
*Seats are allocated automatically by the booking system. Please note that booking passengers as a group does not guarantee that everyone will be seated next to each other.
(Because the seat allocation is automatic, we are unable to accommodate any requests.)

*No refunds are available in the following cases:
1) No-show due to delays.
Buses will depart at their scheduled times even if not all passengers have shown up yet. To stay on schedule, we cannot accommodate any requests that might cause late departures. Please check your meeting or boarding location in advance and arrive well on time.

2) Price fluctuations.
Fares may increase or decrease without advance notice. Under no circumstances can refunds be obtained for any price other than that at which the purchase was made.

3. Change to buses
Specifics such as bus type, seating configuration, and capacity may differ from the details listed for your booking. This may occur due to conditions in service or when there is a required maintenance due to mechanical troubles.

4) Regarding delayed or suspended service.
Bus services may be suspended due to road, traffic or weather conditions.
Arrival times at our respective stops are subject to delays for the same reason. Congested traffic in particular may cause long delays.
We kindly ask for your patience and understanding.

[Important notes regarding your booking]
Overnight buses departing at midnight are listed as arriving on the morning of the following day. For example, a bus departing on Dec. 31 at 24:30 (Jan 1 at 12:30 AM) will be indicated as arriving on the morning of Jan. 1.

[Important notes regarding your bus ride]
* Refrain from smoking or drinking in the bus, as well as boarding the bus while intoxicated.
* The bus driver and all passengers are legally obligated to fasten their seat belts.