Reservations are accepted until 5pm two days prior to the departure date. However, since vehicles are assigned based on the number of bookings seven days in advance, there’s a chance that seats may already be full if you try to book closer to the date. We recommend making your reservation early. Depending on the number of passengers, transportation may be provided by a microbus or taxi.

No, the drift ice cruise is not included in the bus fare. You can still purchase tickets on the day, however, we recommend booking your ticket in advance, since the cruise may be sold out early.

Unfortunately, use of a partner facility is a condition for boarding the Express Bus. When boarding, please present a document or email confirmation showing that you have used or will use one of the partner facilities.

Please note that seating is not assigned in advance and seat selection is not available.

Unfortunately, we do not have a waiting list for this service.

Please show the driver proof of your stay or reservation at a partner facility, such as: your email reservation confirmation, a hotel / lodging voucher, or a receipt from the accommodation etc.

Unfortunately, there is no special fare or discount for passengers with disabilities. We appreciate your understanding.

The best time to visit is during the summer and autumn months, when the weather is most pleasant for sightseeing. However, winter services are available depending on road conditions.

Prices vary depending on the season and availability. It is recommended to check current rates and book in advance for the best prices.

Yes, discounts for children and seniors are available. Please refer to the specific route information or contact customer service for details.

The bus operates multiple times daily, with departures typically in the morning and afternoon. Please refer to the official timetable for exact departure times.

Pets are generally not allowed on the bus. However, service animals are permitted with proper documentation.

Currently, Wi-Fi is not available on the bus. However, passengers can enjoy scenic views of the Hokkaido countryside along the route.

Yes, reservation changes and cancellations are possible within the specified time frame. Please check the terms and conditions when booking.

Unfortunately, no. This is a prepaid bus service. Payment on the day of departure is not accepted. You may choose to pay by credit card or in cash at a convenience store (payment must be completed within two days of booking, except for last-minute reservations).

Please contact our reservation center at: info-inbound@kosokubus.com

Please make a new reservation for your preferred time and cancel the previous one.
Note: A cancellation fee applies from 10 days prior to departure.

Please log into Kousokubus.com and complete the cancellation procedure online.

In the event of severe weather or road closures, the bus may be delayed, and there is a possibility that you may miss your cruise connection. Please note that no compensation will be provided in such cases. (This occurs approximately 2–3 times per season.)
If the cruise is slightly delayed, the bus will wait briefly for passengers.
However, significant cruise delays are extremely rare.

In Hokkaido, buses generally operate even on snowy roads, and travel times are scheduled with winter conditions in mind.
However, in the case of severe weather causing road closures, service may be canceled (this happens 2–3 times per season).
In case of cancelation, we will contact you, so please make sure to provide a phone number or contact method that can be reached during your trip.

Unfortunately, there is no restroom onboard on this route.

Yes, you may leave your belongings on the bus during sightseeing stops. However, please keep all valuables with you at all times.

There will be no tour guides or attendants on this bus.