Luggage and lost items

Q Will I be compensated if my luggage is damaged?

A
No compensation is provided.
Bus operators are not responsible for damage to or theft of luggage stored in the luggage compartment or brought on board.

You can purchase Domestic Travel Accident Insurance when making your reservation. This insurance covers certain losses not covered by the bus operator, including damage to or theft of luggage and damage to property on the bus. The insurance is available for ¥600 per person at the time of booking.
Last Updated: Jun 2, 2026

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