Q Can I change the passenger information?
A
It depends on the bus service.
For services marked [Mobile Boarding Pass Required] or [QR Code Required]:
The passenger information entered at the time of booking cannot be changed.
If you need to make a change, please contact the Kosoku Bus.com Center by email at info-inbound@kosokubus.com during business hours.
For services not marked [Mobile Boarding Pass Required] or [QR Code Required]:
The passenger’s gender cannot be changed.
Until 5:00 p.m. two days before departure:
You can make changes online through My Page.
■ My Page Login
https://www.kosokubus.com/_en/?page=login
After 5:00 p.m. two days before departure:
Please contact the Kosoku Bus.com Center by email at info-inbound@kosokubus.com during business hours.
For services marked [Mobile Boarding Pass Required] or [QR Code Required]:
The passenger information entered at the time of booking cannot be changed.
If you need to make a change, please contact the Kosoku Bus.com Center by email at info-inbound@kosokubus.com during business hours.
For services not marked [Mobile Boarding Pass Required] or [QR Code Required]:
The passenger’s gender cannot be changed.
Until 5:00 p.m. two days before departure:
You can make changes online through My Page.
■ My Page Login
https://www.kosokubus.com/_en/?page=login
After 5:00 p.m. two days before departure:
Please contact the Kosoku Bus.com Center by email at info-inbound@kosokubus.com during business hours.