Cancellations and delays

Q My bus was delayed during the journey. Is compensation available?

A
No compensation is provided.
Buses may be delayed in arriving at boarding or drop-off locations due to traffic congestion, road closures, weather conditions such as typhoons or snow, vehicle breakdowns, or other unavoidable circumstances.
We do not provide refunds for delays or compensation for any resulting losses or expenses. We are also unable to compensate for missed connections, accommodation costs, or any other losses or expenses resulting from delays.
Last Updated: Jun 2, 2026

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