Bus services may be suspended at short notice if safe operation cannot be ensured. Each bus operator will determine whether its services can operate.
Depending on road conditions, buses may be rerouted, which may result in significant delays.
If a service is suspended, the bus operator will notify you.
For the latest information, please check the official website of the bus operator.

You will receive a full refund. No cancellation fee will be charged.
If your bus service is canceled, Kosoku Bus.com will process the cancellation for you. Please do not cancel the reservation yourself through My Page, as the standard cancellation fee and refund processing fee may apply.
Please wait for your refund without canceling the reservation yourself.
If you have not received an email regarding your refund within one week, please contact the Kosoku Bus.com Center by email during business hours.

If the bus is scheduled to operate, a cancellation fee will apply.
If you cancel a bus that is scheduled to operate, you will be charged the applicable cancellation fee. Even if the service is later canceled, the cancellation fee will not be refunded.

No, we are unable to provide a refund.
Even if you are unable to board due to a delay on public transportation, the bus will operate as scheduled.
As soon as you realize that you will not make it in time, please contact the emergency contact to cancel your reservation.
*Some reservations may not have an emergency contact. In this case, we will not be able to accept your cancellation.

No compensation is provided.
Buses may be delayed in arriving at boarding or drop-off locations due to traffic congestion, road closures, weather conditions such as typhoons or snow, vehicle breakdowns, or other unavoidable circumstances.
We do not provide refunds for delays or compensation for any resulting losses or expenses. We are also unable to compensate for missed connections, accommodation costs, or any other losses or expenses resulting from delays.

Only the bus fare will be refunded.
If the bus service is canceled or suspended during the journey, only the bus fare will be refunded. Accommodation costs and alternative transportation expenses will not be covered.

Please contact the Kosoku Bus.com Center.
If one service in your round-trip booking is canceled and you decide not to travel on either service, you will receive a full refund for both. Please contact the Kosoku Bus.com Center.

Please note that if one service is canceled, the other service will not be canceled automatically. You must contact us before the departure time of the service that is still operating. Refunds cannot be issued after the departure time has passed.

Please check the bus operator’s official website for the latest service status.
(The name of the bus operator is listed in your [Reservation Confirmation] email.)

In some cases, the decision to cancel a service may be made immediately before departure due to unavoidable circumstances. In such cases, you may not be notified until after you arrive at the boarding location, or you may be informed by staff at the boarding location. Thank you for your understanding.

The decision may be made shortly before departure.
In the event of severe weather, a service may be canceled at short notice. Please check the bus operator’s official website for the latest information.