Q What should I do if I booked a round trip and only one of the bus services is canceled?
A
Please contact the Kosoku Bus.com Center by email at info-inbound@kosokubus.com during business hours.
If one service in your round-trip booking is canceled and you decide not to travel on either service, you will receive a full refund.
*Please note that if one service is canceled, the other service will not be canceled automatically.
You must contact the Kosoku Bus.com Center before the departure time of the service that is still operating.
Refunds cannot be issued after the departure time has passed.
If one service in your round-trip booking is canceled and you decide not to travel on either service, you will receive a full refund.
*Please note that if one service is canceled, the other service will not be canceled automatically.
You must contact the Kosoku Bus.com Center before the departure time of the service that is still operating.
Refunds cannot be issued after the departure time has passed.