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Frequently Asked Questions ›
Member Registration
📝 Member Registration
Registration, Unsubscription, Newsletter
Do I need to create an account?
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No. You can make a reservation without creating an account. Select [Book as a Guest] to continue without registering. You can log in using your reservation number and phone number.
If you create an account, you can simply log in to make future reservations.
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I would like to update my account information.
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You can update your account information through My Page.
Go to [View / Edit Account Information] to update your name, date of birth, phone number, email address, password, or security question.
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How do I close my account?
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I don’t know my ID or password.
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I would like to subscribe to the email newsletter.
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You can subscribe through My Page.
Go to [View / Edit Account Information] and select [Subscribe] under [Email Newsletter].
You will receive emails about twice a week with information on our lowest fares, special offers, and promotions.
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See other categories
📅
Reservations and availability
How to make a reservation / Check seat availability
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Rates and discounts
Fare discounts, student discounts, and disability discounts
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seat
Reserved seating, women only, 3-row independent seating.
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payment
Card, PayPay, Convenience Store
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Facilities and Services
Toilets, Wi-Fi, and charging facilities available.
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My Page
Login / Reservation Confirmation
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Guest Reservation
Reservations can be made without membership registration.
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Reservation change
Date, time, number of people, and boarding location
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cancel
Procedures and refunds
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Cancellations and delays
Typhoon and compensation
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Boarding
What to bring / boarding location
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Luggage and lost items
Trunks, pets, lost and found items
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Inside the car
Eating, drinking, smoking, and resting
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receipt
Invoice / Addressee
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point
How to save and how to spend
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inquiry
Chatbots and phone calls
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app
Official App Guide