It depends on the bus service and your payment method.

● If your reservation states [Mobile Boarding Pass Required] or [QR Code Required]
Please present your Mobile Boarding Pass or QR code.
・For credit card or PayPay payments → It will be attached to your [Reservation Confirmation] email.

You can also access your Mobile Boarding Pass from My Page (for both registered users and guest bookings).
Please display the Mobile Boarding Pass (PDF file) on your smartphone or other mobile device, or print it out and present it to the driver.
The PDF file may appear with a paperclip (attachment) icon or PDF icon and may be attached at the top or bottom of the email. In some cases, it may appear within the email itself.
Depending on your device, you may need an app or software to open the PDF file.
Please make sure that you can open the PDF file before boarding.

● If your reservation does not state [Mobile Boarding Pass Required] or [QR Code Required]
Please present the following:
・For credit card or PayPay payments → Please present your [Reservation Confirmation] email.

Buses depart on time. Please arrive at the boarding location 10–15 minutes before the scheduled departure time.
Buses cannot wait for late passengers, even if you contact us in advance.
Please note that we will not call you if you do not arrive at the boarding location by the departure time.

You can check the boarding location in your [Reservation Confirmation] email or on My Page.
A map of the boarding location is available in your [Reservation Confirmation] email or on the reservation details page in My Page.

■ My Page Login
https://www.kosokubus.com/_en/?page=guest_login

No. Your name will not be called, and you will not be contacted by phone if you do not arrive. Please approach the driver or staff member yourself and confirm your reservation before boarding.

Buses depart on time and cannot wait for late passengers, even if you contact us in advance.
Once the scheduled departure time has passed, the reservation cannot be canceled. As your seat was reserved for you, no refund will be provided.