● If your reservation states [Mobile Boarding Pass Required] or [QR Code Required]
Please present your Mobile Boarding Pass or QR code.
・For credit card or PayPay payments, it will be included with your [Reservation Confirmation] email.
● If your reservation does not state [Mobile Boarding Pass Required] or [QR Code Required]
Please present the following:
・For credit card or PayPay payments, please present your [Reservation Confirmation] email.
Please contact the emergency contact for the day of departure.
Buses depart on time and cannot wait for late passengers, even if you contact us in advance. We will not call you if you do not arrive at the boarding location.
If you are unable to make it in time, please contact the emergency contact listed in your [Reservation Confirmation] email to cancel your reservation.
*Some reservations may not have an emergency contact. In this case, we will not be able to accept your cancellation.
You can check the location in your [Reservation Confirmation] email or on My Page.
A map of the boarding location is provided in your [Reservation Confirmation] email and in your reservation details on My Page. Please check the map before departure.
No. Your name will not be called, and you will not be contacted by phone if you do not arrive. Please approach the driver or staff member yourself and confirm your reservation before boarding.
Buses depart on time and cannot wait for late passengers, even if you contact us in advance.
Once the scheduled departure time has passed, the reservation cannot be canceled. As your seat was reserved for you, no refund will be provided.
