Cancellation fees vary depending on the bus service you booked. Please check the cancellation policy in your [Reservation Confirmation] email.
No cancellation fee will be charged if the bus service is canceled due to severe weather, natural disasters, or other circumstances beyond the bus operator’s control.
Your refund will be processed through the credit card used for payment. The original payment will be refunded in full, and a new charge will be made for the adjusted amount, resulting in a refund of the difference.
Depending on your credit card company’s billing cycle, the refund may not appear until the following month or later.
This may be a temporary duplicate charge due to the way debit card transactions are processed.
If the payment amount changes due to a cancellation or other adjustment, a new payment may be processed before the original transaction has been fully reversed by the payment processor. This may result in a temporary duplicate charge.
It may take up to approximately six weeks for the original amount to be refunded. The timing of the refund varies by card issuer, so please contact your card issuer for further details.
The refundable amount will be returned to your PayPay account immediately after you cancel your reservation or change the number of passengers. Please check your [Transaction History] in PayPay.
