Please check your [Reservation Confirmation] email and My Page.
Once your reservation is complete, a [Reservation Confirmation] email will automatically be sent to your registered email address.
Please make sure to check your reservation details.
*The [Reservation Confirmation] email contains important information you will need on the day of boarding, so please be sure to check it.

You can check your reservation details on My Page.

<For registered users> Log in with your registered ID and password. <For guest bookings> Select [Book as a Guest] and log in using your reservation number and phone number.

■ My Page Login
https://www.kosokubus.com/_en/?page=login

Please check the following:

1. If you cannot log in with your ID and password, one of the following may be the cause:

・Your login ID (email address) may have been entered using full-width characters.
→ Please enter it correctly, or try copying and pasting it.

・There may be spaces before, after, or within your ID or password.
→ These spaces may not be visible, so please place the cursor in each field and check carefully.

・Your ID or password may be incorrect.
→ Please use the ID/Password Reminder page below to check your login details.
■ ID/Password Reminder
https://www.kosokubus.com/_en/?page=reminder

・Your browser cache may be preventing you from logging in.
→ Clear your browser cache and try again, or try using a different browser.

・You may have made your reservation as a guest.
→ Please log in to the Guest My Page using your reservation number and phone number.

2.0If you do not know your ID or password:
Please use the ID/Password Reminder.

[If you do not know the answer to your security question]
Please contact the Kosoku Bus.com Center by email at info-inbound@kosokubus.com during business hours.

Please check the following:

1. Please check that your email address is correct.
Check the email address registered on My Page.
If it is incorrect, select [Change Reservation Information] and enter the correct email address.
After updating your email address, select [Resend].

2. Please check your spam filter settings.
Please adjust your spam filter settings or add info@kosokubus.com to your list of approved senders.
After changing your settings, select [Resend].
■ My Page Login
https://www.kosokubus.com/_en/?page=login

3. Please check your spam or junk folder.
Your [Reservation Confirmation] email may have been automatically filtered into your spam, junk, or another folder. Please check folders other than your inbox as well.

4. Please check your email storage capacity.
If your mailbox is full or has insufficient storage space, you may not be able to receive new emails.

Please print it out and bring it with you.
If you are unable to display your [Reservation Confirmation] on your smartphone or other mobile device, please bring a printed copy.

For services marked [Mobile Boarding Pass] or [QR Code] in the service name, please be sure to print the attached PDF file and bring it with you.

If you can display it properly on your smartphone or other mobile device, you can board by showing it on your screen.