Please check your [Reservation Confirmation] email and My Page. Once your reservation is complete, a [Reservation Confirmation] email will automatically be sent to your registered email address. Please make sure to check your reservation details.
*The [Reservation Confirmation] email is important and must be presented when boarding on the day of travel.

You can check your reservation details on My Page.
<For registered users>
Log in with your registered ID and password.

<For guest bookings>
Select [Guest Login] and log in with your reservation number and phone number.
■ My Page Login
https://www.kosokubus.com/_en/?page=login

Please try the following:

If you cannot log in with your ID and password, one of the following may be the cause:

・Your login ID (email address) may have been entered using full-width characters.
→ Please enter it correctly, or try copying and pasting it.

・There may be spaces before, after, or within your ID or password.
→ These spaces may not be visible, so please place the cursor in each field and check carefully.

・Your ID or password may be incorrect.
→ Please use the ID/Password Reminder page below to check your login details.
■ ID/Password Reminder
https://www.kosokubus.com/_en/?page=reminder

・Your browser cache may be preventing you from logging in.
→ Clear your browser cache and try again, or try using a different browser.

・You may have made your reservation as a guest.
→ Please log in to the Guest My Page using your reservation number and phone number.

If you do not know your ID or password:
Please use the ID/Password Reminder.

[If you do not know the answer to your security question]
Please contact us by emails: info-inbound@kosokubus.com

Please check the following:

Is your email address correct?
Please check the email address registered on My Page.
If it is incorrect, select [Change Reservation Information] and enter the correct email address.
After updating your email address, select [Resend].
Are your spam filter settings blocking our emails?
Please adjust your spam filter settings or add “info@kosokubus.com” to your list of approved senders.
After changing your settings, select [Resend].
■ My Page Login
https://www.kosokubus.com/_en/?page=login
Has the email been sent to your spam or junk folder?
The email may have been automatically filtered into another folder. Please check your spam, junk, and other folders as well as your inbox.
Is there enough storage space in your email account?
If your mailbox is full or has insufficient storage space, you may not be able to receive new emails.

If you still do not receive your reservation confirmation email after checking the above, please contact us at the email address below:

■ Email
info-inbound@kosokubus.com

Please print it out and bring it with you.
If you are unable to display your [Reservation Confirmation] on your mobile device, please bring a printed copy.

For services marked [Mobile Boarding Pass] or [QR Code] in the service name, please be sure to print the attached PDF file.

If you can display it on your mobile device, you can board by showing it on your screen.